Basics of VOIP Phone Systems

VoIP phone systems or Voice over Internet Protocol is the most technically advanced phone systems available. Instead of using traditional phone lines, calls are processed over a computer network. PC to PC telephony is much cheaper than traditional phone line calls, and the audio quality of the VoIP calls have improved tremendously in recent years.

Getting a VoIP phone system is now cheap and easy. You can compare offers from many VoIP providers online and get one that suits your needs.

Components of VoIP Phone Systems

VoIP at its simplest form consists of a regular phone connection, an adapter, broadband internet connection and a subscription to a VoIP service provider. Calls made are translated as data over the internet until they reach some point near their destination where they are converted into a regular call format that is carried by traditional phone lines. This has helped subscribers immensely as the costs of long-distance and international calls have been declined dramatically.

Many businesses have resorted to using VoIP phone systems to route internal calls over their computer network, being able to link their offices that are to be found in any remote corner of the world, eliminating long distance call rates.

How Does It Work?

As calls are translated into data and carried over the internet and then re-converted into audio formats certain devices are necessary to process call such as a call management system such as an IP PBX or internet protocol private branch exchange, a phone connection, intranet or computer network. The device ensures that calls within the offices are carried over the network where as calls outside the office, are routed to regular public telephone network. Most VoIP phone systems are designed over a web interface that is managed by an administrator. Seamless call transfers, extension dialing, plus the fact that all offices can share a receptionist make VoIP phone systems very popular.

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VoIP phone systems also have features such as a common auto-attendant, voice mail system, caller ID and call forwarding etc. VoIP phone systems have certain limitations owing to network requirements; they may require constant monitoring and may require frequent updates and upgrades. Another limitation is the possibilities of power outages or server crashes. It is one of the reasons why most firms have a mix of digital phones and VoIP phone systems.

The fact that millions of dollars can be saved by using VoIP phone systems has made them an invaluable asset to firms with offices in different corners of the world. Selecting the right VoIP phone system as well as selecting the right reseller who is authorized by the manufacturer is one criterion that has to be considered while shopping for VoIP phone systems.

Contemporary business communication services are reaping big rewards from using VoIP phone systems. Professional VoIP providers worldwide are helping to create improved business services through the use of these phone systems. A PBX phone replacement system enables many features and benefits which have made business communication an asset, instead of simply a necessity. The telephony functionality has enabled improved business services to race ahead in their capabilities as time, money and effort are saved and capitalised on. Hosted VoIP works by using a broadband internet connection. Through this fast connection, internet protocol is created (IP). The internet telephone systems create business communication services which are efficient and very fast. However, an IP connection offers far more features and benefits than normal PSTN lines. Business communication services are converting more frequently to VoIP services by the day. PBX systems are becoming unnecessary as VoIP services are the favourite of businesses globally. Companies remaining on a PSTN and PBX supported line are literally falling behind in providing adequate services for their clients as they cannot deliver at their potential best. Old technology is restricting their functioning capabilities. How hosted VoIP worksVoIP business communication services allow subscribers to control their phone systems over the internet through application servers provided by a hosted VoIP service provider. When making a call, voice signals are converted into data packets and sent via a hosted VoIP platform to the PSTN line or VoIP terminal to which the call is being made. When the voice data arrives at the required destination, the system converts the data packets back into voice signals. The featuresA VoIP system can have many branches. This means that the system can have many extensions and lines, carrying usability further. This allows companies to build large communication networks without expensive line rental, as VoIP is run through the internet and over a centralised platform. Receptionists can manage multiple calls through this centralised system if required. VoIP subscribers are able to exercise much greater control over their phone systems than previously. System controls are run over the internet and allow subscribers to customise their requirements in real time. Training is generally not an issue as the user-friendly features are very easy to navigate. The phone systems are able to follow a user when moving locations through the use of softphones: software functioning as a telephone handset on their computer which does not need to be limited to one location. Calls are also very manageable. A subscriber will be able to choose when, where and from whom they receive calls. The controls on a VoIP interface can be configured by any user and do not require technicians or specialists. Call-outs are not required and professional VoIP providers will offer a free 24 hour help-line, 365 days per year with qualified and experienced technicians to help with any problems experienced. Companies wishing to manage the controls and user features of a hosted VoIP system can use a tool for managing each branch of a system, usually overseen by IT managers. In addition, detailed billing is offered allowing businesses even greater control and awareness surrounding their subscription. Voicemail and faxes are easily manageable with hosted VoIP. Voicemails can be listened to through an internet connection or through a normal PSTN phone or converted to emails and sent to an inbox to be listened to when convenient. Similarly, fax messages are converted into data and also sent to the subscriber’s inbox, where the data can be read as well as forwarded on. The benefitsThese features have enabled VoIP systems to become the most successful business communication systems. There are many benefits to using hosted VoIP, especially to users needing superior business communication services. A business can cut costs drastically by using professional VoIP providers for their communication needs. Calls between VoIP sites are free. Call rates to PSTN lines and cell phones are reduced to far below regular call fees and line rentals are charged at a reduced rate. Because a VoIP subscription is inclusive of services, there are no support fees, saving large sums of money normally spent on call out fees. Because VoIP lines are flexible and easily managed, businesses can add and subtract extensions at will and configure them in real time without needing support staff. Sites can be moved from one location to another and are not restricted by fixed lines. This enables employees to stay in contact from remote locations across the globe when on business trips or working from home. SIP Trunking SolutionsMany businesses are heavily reliant on their PBX systems and the switch to VoIP may seem a possible liability to them. The option of a SIP Trunking solution is available to those looking to gain the features and benefits of VoIP services, yet retain the use of their PBX. A SIP Trunking solution works with a PBX which a hosted VoIP line is passed through, giving a business all the benefits of hosted VoIP services yet retaining the use of their original PBX system. This option is perfect as a slow introduction to the benefits of VoIP and necessary features to benefit a business. Business communication services have certainly evolved into a popular communication service with far greater capabilities than PSTN lines and PBX systems. Through reduced costs, increased functionality and greater control, these improved business services have a far greater ability to offer clients the best service they can give. Communication is a primary factor behind business success, and with VoIP services, companies across the globe have started to experience the true potential of their businesses.